1. Compliance and Scope
This Privacy Policy explains how personal information is collected, used, stored, and protected when you access or use ai-ninja.io (the “Website”). The Website is owned and operated exclusively by NeverMelt Digital Ltd, Registration number 16805789, registered office address: Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE (the “Company”, “we”, “us”, or “our”).
The Company processes personal data in accordance with applicable data protection legislation, including the UK GDPR, the General Data Protection Regulation (EU) 2016/679 where applicable, the Data Protection Act 2018, and other relevant regulatory frameworks depending on the User’s jurisdiction.
This Privacy Policy applies to all visitors, registered users, and customers interacting with the Website, its digital products, and related services. It covers personal data provided directly by Users and data collected automatically through technical means during Website interaction.
For the purposes of this Policy, the Company acts as the data controller in relation to personal data processed in connection with the Website. By using the Website, you acknowledge that you have read and understood this Privacy Policy and consent to the processing activities described herein where consent is required.
2. GDPR and UK GDPR Rights
Users located in the United Kingdom and the European Economic Area are granted specific rights under UK GDPR and EU GDPR. NeverMelt Digital Ltd, acting as data controller, processes personal data lawfully, fairly, and transparently, applying safeguards to protect User rights and freedoms.
Personal data may be processed on lawful bases including contractual necessity (for example, to deliver digital Products), compliance with legal obligations, legitimate interests (such as fraud prevention and system security), or user consent where required. Where consent forms the legal basis, it is obtained through clear affirmative action and may be withdrawn at any time without affecting prior lawful processing.
You have the right to request access to your personal data, request rectification of inaccurate information, request erasure where legally permissible, restrict or object to certain processing activities, and request data portability. Requests may be submitted to support@ai-ninja.io.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or another competent supervisory authority.
3. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, regulatory guidance, technological developments, or operational practices of NeverMelt Digital Ltd. Updates ensure ongoing transparency and compliance with evolving data protection standards.
Where material changes are introduced, the Company will take reasonable steps to inform Users, such as publishing a prominent notice on the Website or, where appropriate, sending notification to the registered email address associated with the Account. Each revised version will specify its effective date.
Continued use of the Website after the effective date constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you may discontinue use of the Website and request deletion of your Account, subject to legal retention obligations.
Users are encouraged to review this Policy regularly to remain informed about how personal data is handled.
4. Personal Data We Collect
Depending on how you interact with the Website, NeverMelt Digital Ltd may process several categories of personal data. This may include identity and contact information such as name, email address, billing address, and other details voluntarily provided during Account registration or purchase transactions.
Transaction-related data may include order history, digital delivery records, payment confirmations (excluding full payment card details), refund communications, and customer support correspondence. Payment card information is processed by authorized third-party payment providers and is not stored by the Company unless strictly required and legally permitted.
Technical and usage data is collected automatically when you access the Website. This may include IP address, browser type, device identifiers, operating system, session timestamps, time zone settings, and navigation data such as pages visited and interaction patterns.
Data collected via cookies and similar technologies is processed in accordance with this Privacy Policy and the separate Cookie Policy. All personal data is processed securely and in compliance with applicable legal standards.
5. How Personal Data Is Collected
Personal data is collected through multiple channels to ensure service delivery, platform security, and operational reliability. You may provide personal data directly when creating an Account, placing an Order, contacting support, submitting refund requests, subscribing to updates, or interacting with Website features.
Certain data is collected automatically through server logs, analytics tools, fraud detection systems, and cookie-based technologies. This automated collection supports cybersecurity, transaction verification, performance monitoring, and service optimization.
In limited circumstances, personal data may be received from trusted third-party providers such as payment processors or identity verification services, strictly for the purpose of fulfilling contractual obligations or complying with legal requirements. Such data sharing is governed by contractual safeguards and data protection standards.
Regardless of the source, personal data is processed solely for defined, legitimate purposes, retained only as long as necessary, and protected through appropriate technical and organizational measures implemented by NeverMelt Digital Ltd.
6. Consent and Data Protection
NeverMelt Digital Ltd processes personal data only where a valid legal basis exists under applicable data protection legislation. Where processing is necessary for the performance of a contract — such as creating an Account, processing payments, verifying transactions, or delivering digital Products — the legal basis is contractual necessity. Where processing is required to comply with tax, accounting, anti-fraud, or regulatory obligations, the legal basis is compliance with legal obligations.
For optional activities, including marketing communications or the use of non-essential cookies, processing is based solely on explicit and informed consent. Consent is obtained through clear affirmative action and may be withdrawn at any time by adjusting Account preferences or contacting support at support@ai-ninja.io. Withdrawal does not affect processing carried out prior to withdrawal.
The Company implements appropriate technical and organizational measures, including encryption, restricted access controls, secure hosting environments, monitoring systems, and internal data-handling policies. Personal data is retained only for defined purposes and securely deleted or anonymized when no longer required.
7. Purposes of Data Processing
Personal data collected by NeverMelt Digital Ltd is processed strictly for legitimate and clearly defined purposes related to the operation of ai-ninja.io. These purposes include enabling Account creation, processing Orders, delivering digital Products, verifying transactions, preventing fraud, and providing customer support.
The Company also processes data to communicate essential information, such as order confirmations, service updates, technical notices, security alerts, and responses to support requests.
Technical and usage data may be analyzed to improve Website functionality, optimize infrastructure performance, enhance user experience, and maintain operational stability. Security-related processing is conducted to detect suspicious behavior, prevent unauthorized access, and comply with applicable legal standards.
Personal data is not processed for purposes incompatible with those described in this Privacy Policy. Where a materially new purpose arises, Users will be informed where legally required.
8. Data Disclosure and Sharing
Personal data is shared only where necessary to provide services, fulfill contractual obligations, or comply with legal requirements. NeverMelt Digital Ltd does not sell, rent, or trade personal data to third parties for independent marketing purposes.
Data may be shared with selected service providers, including payment processors, cloud hosting providers, cybersecurity services, analytics platforms, email delivery systems, and customer support tools. These third parties act as data processors and are contractually obligated to process personal data solely in accordance with the Company’s instructions and applicable data protection laws.
Personal data may also be disclosed to courts, regulators, law enforcement agencies, or governmental authorities where required by law, subpoena, or legal process, or where necessary to protect legal rights, platform security, or user safety.
Where data is transferred outside the United Kingdom or the European Economic Area, appropriate safeguards — such as Standard Contractual Clauses or equivalent legal mechanisms — are implemented to ensure adequate protection.
9. Access, Correction, and User Rights
You have the right to access the personal data held about you by NeverMelt Digital Ltd and to request correction of inaccurate, incomplete, or outdated information. Many data elements can be updated directly within your Account settings.
In accordance with applicable data protection legislation, you may also request erasure of personal data where legally permissible, restriction of processing, objection to certain processing activities, or portability of data to another provider. Requests may be submitted to support@ai-ninja.io and will be handled within legally mandated timeframes.
For security reasons, identity verification may be required before fulfilling a request to prevent unauthorized disclosure or manipulation of personal data. These rights ensure transparency, accountability, and user control over personal information.
10. Data Accuracy and User Responsibilities
Maintaining accurate and up-to-date personal data is essential for effective service delivery. Users are responsible for ensuring that information provided to NeverMelt Digital Ltd remains accurate, complete, and current. Inaccurate or outdated data may result in failed delivery of digital Products, payment processing issues, or delays in resolving support inquiries.
Users should promptly update Account information when changes occur, including email address, billing details, and contact information. Where necessary, the Company may request verification of certain data elements to meet legal or security requirements.
The Company is not responsible for losses, delays, or service disruptions resulting from inaccurate or incomplete information supplied by the User. Ensuring data accuracy supports secure transactions, proper contractual performance, regulatory compliance, and protection of User rights.
11. Retention of Personal Data
NeverMelt Digital Ltd retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including contractual performance, compliance with legal obligations, dispute resolution, fraud prevention, and enforcement of agreements. Retention periods are determined based on the nature of the data, its sensitivity, the purpose of processing, and statutory requirements under UK law and other applicable regulations.
Account-related data may be retained for a defined period following account closure or prolonged inactivity to address potential disputes, chargebacks, fraud investigations, or regulatory audits. Transaction and financial records may be retained longer where required for tax, accounting, or anti-money laundering compliance.
Once retention is no longer necessary, personal data is securely deleted, anonymized, or irreversibly de-identified. Retention policies are periodically reviewed to ensure alignment with data minimization principles and legal standards.
12. Security Measures
Protecting personal data is a fundamental operational priority for NeverMelt Digital Ltd. The Company applies technical, administrative, and organizational safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or destruction of personal data.
Security measures include encrypted data transmission using secure protocols, role-based access controls, secure hosting environments, firewall protections, system monitoring, intrusion detection mechanisms, and regular software updates. Internal procedures govern how personal data is accessed and processed, limiting access strictly to authorized personnel.
While robust safeguards are maintained, no system can guarantee absolute security. In the event of a personal data breach posing a risk to individual rights or freedoms, the Company will notify affected Users and relevant supervisory authorities where required by law. Users are encouraged to use strong passwords and report suspicious activity to support@ai-ninja.io without delay.
13. Cookies and Tracking Technologies
ai-ninja.io uses cookies and similar tracking technologies to support functionality, enhance performance, and improve user experience. Cookies are small data files stored on your device that enable the Website to recognize your browser, maintain secure sessions, and remember certain preferences.
Essential cookies are necessary for core operations such as authentication, fraud prevention, and secure navigation. Performance and analytics cookies allow the Company to evaluate Website usage patterns and improve infrastructure reliability. Functional cookies may store language or regional preferences. Marketing cookies, where implemented, are deployed only with valid user consent.
Users may manage cookie preferences through browser settings or consent management tools provided on the Website. Disabling certain cookies may limit functionality. Cookie practices are reviewed regularly to ensure compliance with UK GDPR and applicable electronic communications regulations.
14. Business Transfers and Organizational Changes
In the event of a merger, acquisition, corporate restructuring, asset sale, or similar transaction involving NeverMelt Digital Ltd, personal data may be transferred as part of the business assets necessary to ensure continuity of services. Such transfers will be conducted in accordance with applicable data protection laws and subject to appropriate safeguards.
Any successor entity or acquiring organization will be required to process personal data in a manner consistent with this Privacy Policy or provide equivalent legal protections. User rights, including rights of access, correction, and erasure, will remain applicable following any organizational change.
Where legally required, Users will be informed in advance of significant changes affecting data control. Business transitions will not reduce the level of protection afforded to personal data.
15. Marketing Communications
Personal data may be used to send marketing or promotional communications only where permitted by applicable law and, where required, based on prior user consent. Communications may include updates about new features, product enhancements, special offers, or service announcements relevant to Users.
Users retain full control over marketing preferences. Consent may be withdrawn at any time using the unsubscribe mechanism included in communications or by contacting support at support@ai-ninja.io. Withdrawal does not affect essential transactional communications such as order confirmations, security alerts, account notifications, or legally required notices.
The Company does not share personal data with third parties for their independent marketing purposes without explicit authorization. Marketing practices comply with UK GDPR and applicable electronic communications regulations.
16. Links to Third-Party Websites
The Website may contain links to external websites or online services operated by third parties. These links are provided for convenience or functional integration, such as payment processing or analytics services. Such third-party platforms operate independently and are not controlled by NeverMelt Digital Ltd.
When you access an external website, any personal data you provide is processed in accordance with that third party’s own privacy policy and terms of service. These policies may differ from this Privacy Policy.
The Company does not assume responsibility for the privacy practices, security measures, or content of third-party websites. Users are encouraged to review the privacy policies of external services before submitting personal information. Interaction with third-party platforms is undertaken at your own discretion and risk.
17. Privacy Complaints and Supervisory Authorities
If you have questions, concerns, or complaints regarding how your personal data is processed by NeverMelt Digital Ltd, you may contact the Company at support@ai-ninja.io. All privacy-related inquiries are reviewed and handled in accordance with applicable data protection legislation.
The Company aims to respond to valid data protection requests within legally mandated timeframes. Identity verification may be required to prevent unauthorized access to personal data.
If you believe your data protection rights have been infringed and you are not satisfied with the Company’s response, you have the right to lodge a complaint with the competent supervisory authority. For Users in the United Kingdom, this authority is the Information Commissioner’s Office (ICO). Users within the European Economic Area may contact the Data Protection Authority in their country of residence.
Exercising the right to lodge a complaint does not limit any other legal remedies available under applicable law.