1. Compliance and Scope

At ai-ninja.io, we are committed to protecting your privacy and comply with relevant data protection laws, including GDPR, PIPEDA, and similar regulations. This Privacy Policy explains what data we collect, why we process it, and how we safeguard your rights.

The information we gather may include:

details you provide directly (such as account registration, payment details, and contact information),

and technical data collected automatically (such as device type, browsing behavior, and interaction with the site).

This Policy applies to https://ai-ninja.io and all connected subpages or services. By "Account," we mean the profile you create to access digital services on our platform.

As the data controller, ai-ninja.io is responsible for ensuring that your personal information is handled lawfully and transparently. If you have questions or wish to exercise your privacy rights, please contact us at support@ai.ninja.io.

2. GDPR and UK GDPR

For users located in the European Economic Area and the United Kingdom, additional privacy rights apply under GDPR and UK GDPR. At ai-ninja.io, we make sure your personal information is handled lawfully, fairly, and transparently.

Our legal bases for processing may include:

your consent (given clearly and voluntarily),

a contractual necessity,

compliance with legal obligations,

or our legitimate interests, provided these do not override your fundamental rights and freedoms.

You are entitled to exercise your rights at any time, including: requesting access to your data, correcting inaccuracies, asking for deletion, requesting portability, limiting how your data is used, or objecting to processing. You may also withdraw your consent whenever you choose.

If you believe your rights have not been respected, you can file a complaint with your local data protection authority or, in the UK, with the ICO.

3. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect new legal requirements, industry practices, or adjustments in how ai-ninja.io handles personal information. Whenever significant updates are made, we will notify you clearly — for example, through a notice on the website or a direct message.

All updates apply from the "Effective Date" stated in this document. By continuing to use our services after that date, you agree to the revised terms. If you do not agree, you may discontinue use of our services and request that your account be deleted.

4. What Data We Collect

When you use ai-ninja.io, we may process different types of personal information, including:

Contact & Identity Details: such as your full name, email address, billing or delivery information, phone number, and — if provided — your crypto wallet address.

Login Credentials: account details like username, encrypted password, and recovery options.

Transaction Records: purchases made on the site, order history, payment confirmations, and communications with our support team.

Device & Network Data: information like IP address, browser type, operating system, installed plug-ins, and time zone.

Usage & Interaction Data: how you navigate and interact with the site, including search queries, time spent on pages, navigation paths, clicks, or scroll activity.

Cookies & Tracking Technologies: data gathered through cookies or similar tools, explained further in our Cookies Policy.

Some of this information may be combined with automatically collected data or information received from third parties. Regardless of the source, it will always be treated as personal data under this Privacy Policy.

5. How We Collect Personal Data

At ai-ninja.io, we gather personal data in different ways to provide our services, keep the platform secure, and continually improve your experience. The information we collect may come from the following sources:

Voluntary Data: information you provide directly, for example when you create an account, place an order, subscribe to our services, join promotions, or contact customer support. This may include details such as your name, email address, and billing information.

Automatic Collection: when you interact with the site, certain technical and usage details are automatically recorded — such as IP address, browser type, operating system, visited pages, and activity logs. These are typically collected through cookies and tracking technologies.

Third-Party Sources: in some cases, we may receive personal data from trusted external providers like payment processors, advertising networks, or analytics services, but only where permitted by law.

Cookies & Similar Tools: we use cookies and related technologies to analyze browsing behavior, personalize your experience, and ensure the site works properly.

No matter the method of collection, all personal data is handled responsibly and always in line with applicable privacy regulations.

6. Consent and Data Protection

At ai-ninja.io, we only carry out optional data processing when you have given your clear consent. For example, we will always ask for your permission before sending promotional emails or placing non-essential cookies on your device. You may withdraw your consent at any time by contacting us at support@ai.ninja.io. Withdrawing consent will not affect data that has already been lawfully processed, but it may limit certain features of the site.

To safeguard your information, we apply industry-standard security measures such as encryption, restricted access, and continuous monitoring. While no system can guarantee complete protection, we take all reasonable steps to minimize the risk of misuse or unauthorized access.

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Typical retention periods include:

Account information: up to 5 years after closure or prolonged inactivity.

Transactions: 6 years, to comply with financial regulations.

Support records: 2 years after a request has been resolved.

Technical logs: usually no longer than 2 years.

Once retention periods expire, data is securely deleted or anonymized.

7. Data Processing Purposes and General Information

We use your personal information only for specific and legitimate purposes, including:

Service Fulfillment: completing purchases, delivering digital products, and processing payments securely.

Account Management: providing access to your account, managing preferences, and supporting authentication features.

Transaction Communication: sending order confirmations, notifications, and support responses.

Service Improvement: analyzing usage to understand user needs, enhance usability, and develop new features.

Security: preventing fraud, detecting unauthorized access, and protecting against harmful activity.

Legal Compliance: meeting obligations under tax, financial, or regulatory laws and responding to enforcement requests.

Marketing (with consent): sharing updates, promotions, and product news if you have opted in.

Additional Information

International Transfers: if personal data is transferred across borders, appropriate safeguards will always be applied.

Children's Privacy: we do not knowingly collect or process data from individuals under 16 years of age.

Third-Party Links: external sites linked from our platform are outside the scope of this Privacy Policy.

Policy Updates: from time to time, this Policy may be revised; any major changes will be communicated via website notices or email.

8. Data Disclosure

At ai-ninja.io, we share your personal information with third parties only when it is necessary to deliver our services, support operations, or comply with legal requirements.

Such third parties may include:

Payment Gateways: to process and authorize payments securely. Your payment information always remains under the control of licensed providers operating within their own privacy frameworks.

External Service Providers: trusted companies that assist with hosting, analytics, customer support, or marketing services. All such providers are bound by strict confidentiality obligations.

Legal Authorities: regulators, courts, or government bodies when disclosure is legally required or necessary to protect the rights and security of our users and platform.

Business Successors: in cases of restructuring, merger, or acquisition, your information may be transferred to the new entity, provided it remains protected under terms consistent with this Privacy Policy.

We never sell, rent, or trade your personal data for advertising or other purely commercial purposes.

9. Accessing, Correcting, and Updating Your Personal Information

You have the right to access the personal information we hold about you, as well as to correct or update it. Many details can be managed directly through your account settings, and we encourage you to keep them accurate and up to date.

In addition, under applicable data protection laws, you may request:

A copy of your personal data that we maintain.

Correction of inaccurate or incomplete information.

Updates or amendments to reflect changes in identifiers, addresses, or payment methods.

Requests should be submitted by email to support@ai.ninja.io. For security reasons, we may ask for proof of identity before processing your request. All valid requests will be answered within the legally required timeframe.

10. Accuracy

At ai-ninja.io, the accuracy and completeness of the personal information you provide is essential to the smooth operation of our services. We depend on this data to deliver products correctly, process your transactions securely, communicate important updates, and meet both legal and contractual obligations. Outdated or incomplete details may disrupt these processes, delay service, or create compliance risks.

It is your responsibility to ensure that all personal data supplied to us remains current and correct. You should promptly update your information whenever changes occur — either by adjusting your account settings directly or by contacting us at support@ai.ninja.io. Failing to do so could limit our ability to provide services, verify your identity, or complete transactions on your behalf.

We may occasionally request confirmation or verification of certain details to maintain compliance with applicable laws, prevent misuse, and safeguard the integrity of our platform. Providing accurate and timely information helps protect both you and us from errors, fraud, and unnecessary complications.

Please note that we cannot be held responsible for issues that result from incorrect or outdated data supplied by you. Keeping your information up to date ensures uninterrupted service, smoother interactions, and stronger protection of your rights as a user.

Best Practices for Keeping Your Data Accurate

Ensure your email address is active and accessible.

Update your billing and payment methods when they change.

Keep your delivery or contact address correct to avoid service delays.

Review your account recovery options (such as backup email or phone number).

Notify us promptly if you suspect any errors in the information we hold.

11. Retention of Personal Data

At ai-ninja.io, we retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required under applicable tax, legal, or regulatory obligations. Retention periods are determined by the type of data, how it is used, and the rules that apply in each case.

When data is no longer required — or if you request deletion and no lawful reason exists to keep it — we will securely erase, anonymize, or otherwise dispose of it in line with industry best practices.

General retention rules

Account Information: up to 5 years after your last login or deletion request.

Transaction Records: 6 years for tax and financial compliance.

Customer Support Data: 2 years after a case is resolved.

Marketing Consents: until you withdraw consent or 2 years after your last activity.

Technical Data: up to 2 years.

Cookies / Tracking Data: according to your browser settings, or up to 2 years.

In certain cases, some records may be retained longer if needed to comply with legal obligations, enforce agreements, or protect our legitimate business interests.

We continuously review our retention practices to ensure that data is not held for longer than necessary, balancing operational needs with your right to privacy.

12. Security

At ai-ninja.io, protecting your personal data is a top priority. We use a layered approach to security, combining technical measures and organizational policies to reduce the risk of accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure. Our goal is to safeguard your information while ensuring reliable access to our services.

Our security program includes, at a minimum:

Encryption of data in transit and, where appropriate, at rest.

Secure servers, firewalls, and continuous monitoring of network activity.

Routine testing, reviews, and updates to strengthen controls.

Strict access management based on the need-to-know principle, with detailed logging.

Ongoing staff training on secure handling of data and compliance with protection standards.

Although no system can ever be 100% secure, we apply all commercially reasonable safeguards. If a breach affecting your information occurs, we will notify you promptly and inform the relevant authorities where legally required.

We also encourage you to take an active role in protecting your account: keep your login details private, use strong passwords, and report any suspicious or unauthorized activity to us immediately. Together, these steps help create a safer environment for all users of ai-ninja.io.

13. Cookies and Tracking Technologies

To make your experience on ai-ninja.io smoother and more personalized, we use cookies and similar tracking technologies. These small files are stored on your device when you access the site, and they help us provide core features, remember your preferences, analyze how our platform is used, and deliver content or offers that may be more relevant to you.

Cookies support essential functions such as keeping your sessions secure, saving settings like language or region, and improving usability. They also allow us to identify technical issues, monitor performance, and enhance the overall quality of our services.

Categories of Cookies

Essential: required for site operation, account login, and secure access.

Performance: used to collect anonymous statistics, such as pages visited and errors encountered.

Functional: help remember user preferences, including language, location, or saved items.

Advertising: allow us to provide more relevant promotions and offers, always respecting your consent choices.

You remain in control of how cookies are used. Most browsers let you adjust or block cookie settings. Please note that restricting cookies may affect site performance or limit certain features.

Examples of cookies we may use: CUSTOMER_AUTH, CUSTOMER_INFO, PERSISTENT_SHOPPING_CART, WISHLIST_CNT, NO_CACHE, STF.

We continually review our use of cookies to balance personalization with your privacy, ensuring that only the necessary and consented tools are applied.

14. Business Transfers

From time to time, companies may undergo changes such as mergers, acquisitions, reorganizations, or the sale of certain assets. In such events, your personal information held by ai-ninja.io may be transferred to the acquiring or successor organization. This ensures continuity of service and allows the new entity to manage your account and related data.

Any successor entity will be obligated to handle your personal information in accordance with this Privacy Policy and all applicable privacy laws. This means your rights and protections will continue even if the ownership or structure of our business changes.

You acknowledge and accept that these types of transfers may occur as part of normal business operations. If required by law, we will notify you in advance — either through a clear notice on the site or by direct communication — whenever a transfer would result in a change to the data controller responsible for your personal data.

Rest assured, such transitions will never reduce the level of protection applied to your information. Our priority remains keeping your personal data secure and processed fairly, regardless of organizational changes.

15. Marketing Communications

At ai-ninja.io, we may use your personal information to send you marketing emails about our products, services, and promotions — but only with your prior consent, where required by law. These communications are designed to keep you informed about features, offers, and updates that may genuinely be of interest to you.

All marketing messages are sent according to your preferences. You are always in control: you can opt out at any time by clicking the "unsubscribe" link included in our emails, or by contacting us directly at support@ai.ninja.io.

Please note that opting out of marketing does not affect essential service communications. You will still receive important information necessary to manage your account, confirm transactions, or receive customer support.

We will never share your personal information with third parties for their own marketing purposes unless you have provided explicit authorization.

All marketing practices are conducted in compliance with applicable privacy regulations, including GDPR, UK GDPR, and CCPA, ensuring that your choices and rights are respected at every step.

16. Links to Other Websites

For your convenience, ai-ninja.io may include links to external websites, applications, or services operated by third parties. Please note that these external sites are beyond our control, and this Privacy Policy does not apply to them. We cannot accept responsibility or liability for how third parties manage their services, including their privacy practices, security measures, terms, or operations.

Whenever you choose to follow a link to another website, any personal data you provide will be handled according to that site's own policies and terms of use. We strongly encourage you to review those policies carefully before submitting your information, as they may differ significantly from ours.

Including links on our platform does not mean that we endorse, sponsor, or are officially connected with the products, services, or activities of those third parties. Links are offered solely for ease of navigation and user benefit.

Ultimately, your interaction with third-party sites is your responsibility, and we recommend exercising caution and good judgment when engaging with external services.

17. Privacy Complaints

At ai-ninja.io, we take all privacy concerns seriously. If you believe your data protection rights have been violated or have questions about how your personal information is being processed, please contact us directly at support@ai.ninja.io. We will carefully investigate your request and provide a response within the timeframe required by applicable law.

If you are not satisfied with our reply, you may escalate your complaint to the relevant supervisory authority:

In the United Kingdom, this is the Information Commissioner's Office (ICO), available at www.ico.org.uk.

In the European Economic Area, you can contact your local Data Protection Authority.

We strongly encourage you to reach out to us first so that we can address your concerns quickly and directly. Our goal is always to resolve issues efficiently and maintain your trust.

Supplementary Privacy Details

1. Additional Notes on Data Collection

To provide more clarity, this section explains the main categories of information we may process and the methods by which it is collected.

1.1 Information You Share with Us

When you actively engage with ai-ninja.io — for example, by creating an account, completing a purchase, requesting support, subscribing to marketing updates, or participating in promotions — you may provide us with personal details such as your name, email address, billing or delivery information, and, if relevant, your crypto wallet address. This information is essential for us to deliver services, process transactions, and maintain communication with you.

1.2 Information Gathered Automatically

Each time you visit the site, certain technical details are automatically logged. These may include your IP address, browser and operating system version, device type, time zone, and preferred language. Collecting this data helps us maintain platform security, ensure service reliability, and continuously improve user experience.

We use both the information you provide and the data collected automatically to keep the platform safe, improve functionality, and offer a more personalized service.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or would like to raise a complaint, you can contact us:

Company Name: AMGames Pro Ltd

Company Number: 16678654

Registered Office: OFFICE NO. G13, 59-60 Thames Street, WINDSOR, Berkshire SL4 1TX

Email: support@ai.ninja.io

We will carefully review your request and respond within the timeframes required by applicable data protection laws.

If, after contacting us, you are not satisfied with our response, you are entitled to escalate the matter to your local Data Protection Authority.

At ai-ninja.io, we take privacy seriously and always aim to resolve issues directly, transparently, and without unnecessary delay.