Effective Date – 15.11.2025
1. Introduction
Welcome to ai-ninja.io (the “Website”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, including all related services, features, tools, and digital products made available through it. These Terms constitute a legally binding agreement between you and NeverMelt Digital Ltd (the “Company”, “we”, “us”, “our”), Registration number: 16805789, registered office address: Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE.
By accessing the Website, creating an account, making a purchase, or otherwise interacting with any part of the services, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you use the Website on behalf of a business, organization, or other legal entity, you confirm that you have authority to bind that entity to these Terms, and that such entity accepts full responsibility for compliance.
The Company may publish additional policies, notices, or operational guidelines, which form an integral part of the contractual framework. If you do not agree with these Terms, you must immediately discontinue use of the Website and Services.
2. Definitions
For clarity, consistency, and legal certainty, the following definitions apply throughout these Terms. These definitions ensure a uniform interpretation of terminology used in connection with the Website and Services.
“Company” means NeverMelt Digital Ltd, registration number 16805789, registered office address: Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE, which operates and provides the Website and Services.
“Product” refers to any digital good offered through the Website, including but not limited to activation keys, access credentials, subscription access (where applicable), digital licenses, downloadable content, or similar electronically delivered virtual items.
“User” / “you” means any individual or legal entity that accesses, browses, registers, or otherwise uses the Website.
“Account” means a registered user profile created on the Website to access Services, manage purchases, and store user-related information.
“Order” means a request submitted by a User to purchase one or more Products through the Website.
“Content” includes all text, graphics, software, designs, logos, interfaces, audiovisual materials, databases, and other materials displayed or made available on the Website.
“Services” means all functionalities, support mechanisms, and related offerings provided through the Website.
3. Changes to Terms
These Terms may be updated periodically to reflect changes in Services, legal obligations, regulatory requirements, industry standards, business practices, risk controls, or operational needs. The Company reserves the right to revise, amend, or replace these Terms at its sole discretion.
Updated versions will be published on the Website and shall take effect immediately upon publication unless otherwise specified (for example, where mandatory law requires advance notice). You are responsible for reviewing the Terms regularly to remain informed of any updates. Continued use of the Website after revised Terms are posted constitutes your acceptance of such changes.
If you do not agree with the updated Terms, your sole remedy is to discontinue use of the Website and Services. No oral representations, informal communications, or customer support exchanges shall modify these Terms unless formally issued by the Company in writing and published as an official update.
4. Eligibility
Access to and use of the Website is limited to individuals and entities that meet specific eligibility requirements. By using the Website, you confirm that you are at least eighteen (18) years old or have reached the legal age of majority in your jurisdiction, whichever is higher, and that you possess full legal capacity to enter into binding agreements.
You agree to comply with all applicable laws and regulations when using the Website, including those relating to digital commerce, consumer protection, sanctions regimes, export controls, payment processing, and online conduct. You must not use the Website if prohibited under any applicable law, regulation, or court order.
When creating an Account or placing an Order, you represent that all information provided is accurate, complete, and current. The Company may request additional verification where reasonably necessary for security, fraud prevention, regulatory compliance, or risk management purposes. Failure to meet eligibility requirements may result in suspension or termination of access.
5. Account Registration and Security
Certain features of the Website require the creation of an Account. By registering, you agree to provide accurate, current, and complete information and to maintain the accuracy of such information at all times, including your email address and contact details used for notifications and digital delivery.
You are solely responsible for safeguarding your login credentials and for all activities conducted through your Account, including Orders, Product access, and communications. You must not share, transfer, sublicense, or otherwise allow third parties to access your Account. Actions performed through your Account are deemed authorized by you unless directly caused by a proven security failure of the Company.
If you suspect unauthorized access, credential compromise, or misuse, you must notify the Company without undue delay at support@ai-ninja.io and take appropriate steps to secure your Account. The Company may suspend or terminate Accounts where security obligations are breached or where misuse is detected.
6. Products and Services
The Website provides access to a range of digital products and related services intended exclusively for electronic delivery and online use. All Products available on ai-ninja.io are digital in nature and are supplied by NeverMelt Digital Ltd, Registration number 16805789, registered office address: Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE. No tangible or physical goods are shipped.
Products may include activation keys, access credentials, digital licenses, downloadable content, subscription-based access (where applicable), or other electronically delivered items. All Products are delivered in digital format only.
Product descriptions, technical specifications, compatibility details, and system requirements are provided on a best-effort basis. While the Company aims to ensure accuracy, it does not guarantee that all information is error-free or suitable for every technical environment. Users are responsible for verifying compatibility, regional restrictions, and technical requirements before placing an Order.
The Company reserves the right to modify, suspend, restrict, or discontinue any Product or Service at any time where necessary for operational, legal, commercial, or compliance reasons.
7. Order and Payment Terms
Submitting an Order through the Website constitutes a formal offer to purchase selected digital Products under these Terms. To complete an Order, you must create or log into an Account, provide accurate billing information, and confirm acceptance of these Terms during checkout.
All payments must be made in full prior to digital delivery. Payment processing is conducted through authorized third-party payment service providers. While the Company selects reputable providers, it does not control external payment systems, banking infrastructure, or currency conversion mechanisms.
Additional charges such as transaction fees, foreign exchange fees, or banking charges may apply depending on your payment method and jurisdiction and remain your responsibility.
An Order is deemed accepted only after successful payment authorization and completion of internal verification procedures. The Company reserves the right to refuse, suspend, or cancel Orders in cases of pricing errors, incomplete information, suspected fraud, technical malfunction, or regulatory concerns.
8. Delivery of Digital Products
All Products are delivered electronically. Following successful payment and verification, digital items such as activation keys, download links, or access credentials are made available within the User’s Account and/or sent to the registered email address. No physical shipment occurs.
Delivery is typically automated and near-instant; however, delays may occur due to payment verification checks, fraud prevention measures, technical maintenance, system updates, or unforeseen operational interruptions. Delivery timeframes are therefore indicative and do not constitute guaranteed deadlines unless required by mandatory consumer protection law.
It is the User’s responsibility to ensure that account information, including email address and spam filter settings, is accurate and functional. Once digital access has been provided, responsibility for secure storage and correct use of the Product transfers to the User.
The Company is not liable for delivery issues resulting from incorrect contact details, User-side security failures, unauthorized Account access due to negligence, or technical misconfigurations outside the Company’s infrastructure.
9. Right of Withdrawal and Refund Policy
In accordance with applicable consumer protection laws of England and Wales and, where applicable, other mandatory jurisdictions, Users may have a statutory right to withdraw from a purchase within fourteen (14) days from the date of Order confirmation, unless a lawful exemption applies.
Because Products are digital and delivered electronically, the right of withdrawal may cease once the digital Product has been fully delivered, accessed, revealed, downloaded, or activated, provided that the User has expressly consented to immediate delivery and acknowledged that the right of withdrawal may be lost upon access.
Where a digital Product has not been accessed, revealed, downloaded, or activated, a refund request may be submitted within the 14-day period. Each request is reviewed individually on a case-by-case basis. The Company may examine delivery logs, activation status, system records, account activity, and fraud risk indicators before making a determination.
Refunds are not automatic and may be refused where withdrawal conditions are not met, where digital content has already been consumed, or where abuse, misuse, or fraudulent behavior is detected.
10. Pricing and Availability
Prices and Product availability displayed on the Website may change at any time without prior notice due to supplier updates, licensing conditions, currency fluctuations, promotional campaigns, or technical adjustments. The Company endeavors to maintain accurate pricing; however, inadvertent errors may occur.
The final payable amount is the price displayed at checkout at the moment the User confirms the Order and completes payment. Promotional discounts, special offers, and limited-time campaigns may be subject to additional terms and may be modified or withdrawn at the Company’s discretion.
If a pricing error or availability issue is discovered after an Order has been placed but prior to fulfillment, the Company reserves the right to cancel the Order and issue a refund if payment has already been processed.
These mechanisms are implemented to ensure commercial fairness, operational integrity, and transparent transactional processes while protecting both Users and the Company from unintended discrepancies.
11. Intellectual Property Rights
All intellectual property rights in and to the Website are owned by or lawfully licensed to NeverMelt Digital Ltd, Registration number 16805789, registered office address: Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE. This includes, without limitation, software, source code, databases, algorithms, system architecture, layouts, graphic interfaces, trademarks, trade names, logos, branding elements, text, audiovisual materials, and digital Products.
All such materials are protected by copyright, trademark, database rights, and other applicable intellectual property laws of England and Wales, as well as international conventions.
Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website strictly for personal and lawful purposes. No ownership rights or proprietary interest are transferred to the User.
You may not reproduce, copy, modify, distribute, transmit, publicly display, reverse engineer, extract data from, resell, or otherwise exploit any part of the Website or its Content without prior written authorization. Unauthorized use may result in immediate suspension, termination, and legal action. All rights not expressly granted remain reserved.
12. License to Use the Website
Access to the Website is provided under a conditional and revocable license. This license permits you to use the Website and its Services solely in accordance with these Terms and strictly for legitimate personal use. Commercial resale, redistribution, sublicensing, or automated access is prohibited unless explicitly approved in writing by the Company.
You agree not to misuse the Website or attempt to gain unauthorized access to internal systems, databases, administrative panels, or security mechanisms. You must not bypass technical safeguards, interfere with encryption systems, disrupt infrastructure performance, or deploy bots, crawlers, scripts, scraping tools, or automated extraction mechanisms without authorization.
Any activity that compromises system stability, security, or other Users’ experience is strictly prohibited.
The Company may suspend or permanently revoke access where violations occur or where behavior poses a material risk to operational integrity. Revocation does not limit the Company’s right to pursue additional legal remedies where permitted by law.
13. Prohibited Conduct
Users must not engage in conduct that violates these Terms or applicable law. Prohibited activities include, but are not limited to: fraudulent transactions, payment manipulation, chargeback abuse, identity misrepresentation, account takeover attempts, or exploitation of system vulnerabilities.
It is strictly forbidden to introduce malware, distribute harmful code, attempt unauthorized access to servers or databases, interfere with Website functionality, reverse engineer digital Products, or circumvent licensing protections.
Users must not upload, transmit, or distribute unlawful, defamatory, infringing, or otherwise harmful material through any interactive feature of the Website.
Where suspicious or unlawful activity is detected, the Company may conduct internal investigations, delay transactions, suspend Accounts, restrict access, or permanently terminate services without prior notice where necessary to protect platform security or comply with legal obligations. Serious violations may be reported to competent authorities.
14. Suspension and Termination
The Company reserves the right to suspend, restrict, or terminate a User’s Account and access to the Website at its sole discretion where there is reasonable suspicion of breach of these Terms, fraudulent conduct, regulatory non-compliance, misuse of Products, or actions that threaten platform security.
Suspension may be temporary pending investigation or permanent in cases of confirmed violation.
Upon termination, all licenses granted under these Terms immediately cease. The User may lose access to their Account, digital Products, and associated Services, to the extent legally permissible.
Termination does not waive the Company’s right to recover outstanding amounts, claim damages, seek injunctive relief, or enforce indemnification obligations. These enforcement measures are essential to protect the integrity, compliance framework, and operational continuity of the platform.
15. Disclaimers and Limitation of Liability
The Website, Services, and all digital Products are provided on an “as is” and “as available” basis. NeverMelt Digital Ltd makes no express or implied warranties regarding uninterrupted availability, error-free performance, compatibility with specific systems, or suitability for a particular purpose.
To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are excluded.
Use of the Website is undertaken at your own risk. The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities arising from use or inability to use the Website or Products.
Where liability cannot be excluded under mandatory law, it shall be limited to the total amount paid by the User for the specific Product giving rise to the claim. Nothing in these Terms excludes liability for death, personal injury caused by negligence, or fraud where such exclusion is prohibited by law.
16. Indemnification
By accessing and using the Website, you agree to indemnify, defend, and hold harmless NeverMelt Digital Ltd, Registration number 16805789, registered office address: Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE, together with its directors, officers, employees, contractors, affiliates, and service providers, from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or connected with your use of the Website or breach of these Terms.
This includes, without limitation, claims resulting from violation of applicable laws or regulations, misuse of digital Products, infringement of intellectual property rights, fraudulent activity, chargeback abuse, unauthorized transactions, or activities conducted through your Account.
You agree to cooperate fully in the defense of any such claim. The Company reserves the right to assume exclusive control over the defense and settlement of any matter subject to indemnification.
These indemnification obligations survive suspension or termination of your Account and remain enforceable after cessation of Website use.
17. Governing Law and Jurisdiction
These Terms, and any dispute, claim, or controversy arising out of or relating to the Website, its Services, or any Products provided by NeverMelt Digital Ltd, shall be governed by and construed in accordance with the laws of England and Wales.
The application of conflict-of-law principles that would result in the application of laws of another jurisdiction is excluded to the maximum extent permitted by law.
By using the Website, you agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising out of or related to these Terms or your use of the Website. You irrevocably submit to the jurisdiction of such courts and waive any objection based on venue or forum convenience.
Nothing in this clause prevents the Company from seeking interim, injunctive, or equitable relief in any competent jurisdiction where necessary to protect intellectual property, confidential information, contractual rights, or operational integrity.
18. Contact Information
If you have questions regarding these Terms, require clarification about Services or Products, wish to exercise statutory rights (including the right of withdrawal where applicable), or need assistance with your Account, you may contact the Company via its official support channel.
The Website is operated exclusively by NeverMelt Digital Ltd, Registration number 16805789, registered office address: Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE.
All communications relating to contractual matters, refund requests, technical support, or legal notices should be directed to:
Email: support@ai-ninja.io
When contacting support, you should provide sufficient information to identify your Account and clearly describe the nature of your request. Response times may vary depending on the complexity of the inquiry, verification requirements, or operational workload.
Maintaining transparent communication channels forms an essential part of responsible digital service operation and ensures accountability, trust, and procedural clarity.