Effective Date – 15.11.2025
1. Introduction and Legal Information
These Terms and Conditions (“Terms”) govern access to and use of the website ai-ninja.io (the “Website” or “Platform”), including all services, tools, and digital functionalities made available through it. The Website is operated by NeverMelt Digital Ltd, a company incorporated in England and Wales under registration number 16805789, with its registered office at Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE (the “Company”, “we”, “us”, or “our”).
By accessing, registering, or using the Website in any manner, including purchasing digital services or interacting with platform features, you confirm that you have read, understood, and agreed to be legally bound by these Terms. These Terms form a legally binding agreement between you and the Company.
The Company may issue additional policies, including but not limited to Privacy Policy, Cookie Policy, and Refund Policy, which are incorporated into these Terms by reference. If you do not agree with any part of these Terms, you must immediately cease using the Website and Services.
2. Definitions
For the purposes of these Terms, the following definitions apply to ensure clarity and consistency in interpretation. “Company” refers to NeverMelt Digital Ltd, which owns and operates the Website and provides all related Services. “User”, “you”, or “your” refers to any individual or legal entity accessing or using the Website.
“Account” means a registered user profile created to access Services, manage usage, and interact with the platform. “Services” refers to all digital functionalities provided through the Website, including AI-powered tools, content generation features, and related systems.
“Prepaid Services” means digital services offered on a prepayment basis, where Users purchase credits, usage packages, or access tiers in advance. These services do not involve any recurring billing or automatic renewal mechanisms.
“Pay-as-you-go” refers to a usage-based model where Users are charged per individual action or request, only when explicitly initiated. “Content” includes all software, algorithms, interfaces, and materials made available through the Website.
3. No Subscription Model and Payment Structure
The Website operates exclusively on a prepaid and pay-as-you-go basis. The Company does not offer subscription-based services, recurring billing, automatic renewals, or any form of continuous payment obligations. All payments made on the Website are one-time transactions initiated voluntarily by the User.
Users may purchase prepaid credits, usage packages, or access tiers that allow them to use specific Services. Alternatively, certain functionalities may be accessed through a pay-as-you-go model, where charges are applied only when a User actively requests a service or performs a specific action.
At no point will the Company charge Users automatically without explicit confirmation for each transaction. This structure ensures full transparency and control over spending. By completing a payment, you acknowledge that you are purchasing digital Services on a non-recurring, prepaid basis with no ongoing billing commitments.
4. Eligibility and Legal Capacity
Access to and use of the Website is limited to individuals who are at least eighteen (18) years old or have reached the legal age of majority in their jurisdiction, whichever is higher. By using the Website, you represent and warrant that you have the legal capacity to enter into binding agreements and that you comply with all applicable laws and regulations.
You agree not to use the Website if you are located in a jurisdiction where access to such Services is restricted or prohibited by law. The Company reserves the right to deny access, suspend Accounts, or restrict Services where necessary to comply with legal, regulatory, or risk management requirements.
When creating an Account or making a purchase, you must provide accurate, complete, and up-to-date information. The Company may request additional verification to ensure compliance with fraud prevention, payment security, and regulatory obligations. Failure to meet these requirements may result in suspension or termination of access.
5. Account Registration and Security
To access certain features of the Website, Users may be required to create an Account. By registering, you agree to provide accurate, current, and complete information and to maintain the accuracy of such information at all times. This includes ensuring that your email address and contact details remain valid for communication and service delivery purposes.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. Any actions performed using your Account are considered authorized by you unless proven otherwise due to a security breach attributable to the Company.
If you suspect unauthorized access, misuse, or compromise of your Account, you must immediately notify the Company at support@ai-ninja.io. The Company reserves the right to suspend or terminate Accounts where security obligations are breached or where suspicious activity is detected in order to protect platform integrity and other Users.
6. Services and Digital Products
The Website provides access to AI-powered digital services and related functionalities that are delivered exclusively in electronic form. All Services offered on ai-ninja.io are intangible and include, but are not limited to, content generation tools, automated processing features, structured outputs, and other software-based capabilities designed to assist Users in various tasks.
Services are made available either through prepaid usage packages, credit-based access, or on a pay-as-you-go basis. No physical goods are sold or delivered. Users do not acquire ownership of any software or underlying technology; instead, they are granted a limited right to access and use the Services in accordance with these Terms.
While the Company aims to provide accurate and reliable outputs, AI-generated content may contain inaccuracies, incomplete information, or variations in quality. Users are solely responsible for reviewing, verifying, and determining the suitability of generated results before relying on them for any purpose.
7. Order and Payment Terms
By initiating a transaction on the Website, you submit a request to purchase digital Services under these Terms. All payments must be completed in full before access to prepaid Services or execution of pay-as-you-go actions is granted. Payments are processed through authorized third-party payment providers, and the Company does not store full payment card details.
All prices on the Website are displayed in EUR unless otherwise explicitly stated. If you use a payment method denominated in another currency, your payment provider may apply currency conversion rates and additional fees, which are outside the Company’s control.
Each transaction is processed individually and requires explicit User confirmation. The Company does not initiate or process recurring payments. Additional charges such as transaction fees, foreign exchange fees, or banking costs may apply depending on your payment method and remain your responsibility.
8. Payment Security
All financial transactions conducted on the Website are processed through secure, PCI-DSS compliant payment service providers. The Company does not collect, process, or store full payment card information such as CVV codes. Payment credentials are handled and securely stored by external payment processors using industry-standard encryption and tokenization technologies.
The Company implements reasonable technical and organizational measures to ensure the security of transactions and to protect Users against unauthorized access, fraud, or data breaches. However, Users are responsible for ensuring the security of their own devices, networks, and payment methods when conducting transactions.
In the event of suspected unauthorized activity or fraudulent transactions, Users must notify the Company without delay. The Company reserves the right to suspend transactions, delay processing, or request additional verification where necessary to ensure compliance with security standards and fraud prevention procedures.
9. Delivery and Access to Services
All Services are delivered electronically and made available through the User’s Account immediately or shortly after successful payment confirmation. In most cases, access to prepaid credits, usage packages, or pay-as-you-go functionality is granted within minutes following payment authorization.
However, delivery times may vary due to technical factors, system maintenance, payment verification procedures, fraud prevention checks, or temporary service interruptions. Any stated delivery timeframes are indicative and do not constitute guaranteed deadlines unless required by applicable law.
Users are responsible for ensuring that their Account information, including login credentials and email settings, is accurate and functional. Once access to Services has been granted, the responsibility for proper use, storage, and management of access rights rests with the User. The Company is not liable for issues arising from incorrect account details, user-side errors, or unauthorized access due to negligence.
10. Refund Policy and Right of Withdrawal
In accordance with applicable consumer protection laws, Users may have a statutory right to withdraw from a purchase within fourteen (14) days from the date of transaction, unless an exception applies. As the Services provided are digital and delivered electronically, the right of withdrawal may be lost once the Service has been accessed, used, or partially consumed.
By completing a purchase, you expressly agree that access to digital Services may begin immediately and acknowledge that your right of withdrawal may be waived upon such access. Where prepaid credits, usage packages, or pay-as-you-go Services have been partially or fully used, refund requests may be refused either in full or proportionally, depending on the extent of usage.
All refund requests are assessed individually. The Company may review account activity, usage logs, transaction records, and fraud indicators before making a determination. Refunds are not guaranteed and may be denied in cases of misuse, abuse, or violation of these Terms.
11. Pricing and Availability
All prices displayed on the Website are indicated in EUR unless explicitly stated otherwise. The Company reserves the right to modify pricing, available packages, credit structures, and pay-as-you-go rates at any time due to changes in operational costs, market conditions, technological updates, or commercial strategy.
The price applicable to a transaction is the one displayed at the moment of checkout and confirmed by the User prior to completing payment. Once a transaction is completed, the agreed price cannot be modified retroactively. Promotional offers, discounts, or temporary pricing adjustments may be introduced at the Company’s discretion and may be subject to additional terms.
Service availability may vary depending on technical capacity, system performance, maintenance schedules, or external dependencies. The Company does not guarantee uninterrupted access to all features at all times and reserves the right to modify, suspend, or discontinue Services where necessary for operational or compliance reasons.
12. Intellectual Property Rights
All intellectual property rights associated with the Website and its Services are owned by or lawfully licensed to NeverMelt Digital Ltd. This includes, but is not limited to, software code, algorithms, system architecture, user interfaces, design elements, trademarks, branding, text, graphics, and all related materials.
Users are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the Services strictly in accordance with these Terms. No ownership rights are transferred to Users, and all rights not expressly granted remain reserved by the Company.
Users must not copy, reproduce, distribute, modify, reverse engineer, or otherwise exploit any part of the Website or its underlying technology without prior written authorization. Any unauthorized use may result in immediate suspension of access and may lead to legal action. The protection of intellectual property is essential to maintaining the integrity and functionality of the Services.
13. License to Use the Services
Subject to compliance with these Terms, the Company grants Users a limited license to access and use the Services for personal, lawful, and non-commercial purposes. This license does not permit resale, sublicensing, redistribution, or commercial exploitation of the Services without explicit written consent from the Company.
Users agree not to misuse the Services or attempt to gain unauthorized access to systems, data, or infrastructure. This includes, but is not limited to, bypassing security mechanisms, interfering with system performance, or using automated tools such as bots or scripts to extract data or overload the platform.
The Company reserves the right to restrict or revoke access where misuse, abuse, or violation of these Terms is detected. Continued access to the Services is conditional upon compliance with all applicable rules, policies, and legal requirements.
14. Prohibited Conduct
Users must not engage in any activity that violates applicable laws, infringes the rights of others, or disrupts the operation of the Website. Prohibited conduct includes, but is not limited to, fraudulent transactions, unauthorized use of payment methods, abuse of refund mechanisms, and attempts to manipulate or exploit the system.
It is strictly prohibited to introduce malicious software, interfere with system integrity, attempt unauthorized access to accounts or databases, or reverse engineer any part of the Services. Users must not use the platform to generate, distribute, or promote unlawful, harmful, defamatory, or misleading content.
The Company reserves the right to investigate suspicious activity and take appropriate action, including suspending Accounts, restricting access, or reporting violations to relevant authorities. These measures are necessary to maintain a secure, compliant, and fair environment for all Users.
15. Suspension and Termination
The Company may suspend, restrict, or permanently terminate access to the Website and Services where there is reasonable suspicion of a breach of these Terms, fraudulent activity, misuse of Services, or violation of applicable laws. Such actions may be taken without prior notice where necessary to protect the integrity of the platform or other Users.
Suspension may be temporary pending investigation or permanent in cases of confirmed violations. Upon termination, all rights granted to the User under these Terms immediately cease, and access to Services may be revoked without further obligation.
Termination does not affect the Company’s right to pursue outstanding payments, recover damages, or enforce legal claims where applicable. The Company retains the right to take any necessary action to ensure compliance, security, and operational stability.
16. Disclaimer and Limitation of Liability
The Website and all Services provided through it are made available on an “as is” and “as available” basis. The Company does not guarantee uninterrupted access, error-free operation, or that the Services will meet specific expectations or requirements of the User. AI-generated outputs may vary in quality, accuracy, and relevance, and should not be relied upon without independent verification.
To the fullest extent permitted by applicable law, the Company disclaims all warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. Users assume full responsibility for how they use the Services and any outcomes derived from them.
The Company shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, data, business opportunities, or reputational harm arising from the use or inability to use the Services. Where liability cannot be excluded, it shall be limited to the amount paid by the User for the specific transaction giving rise to the claim.
17. Disputes and Chargeback Procedure
If you believe that a transaction is unauthorized, incorrect, or requires clarification, you must contact the Company at support@ai-ninja.io within ten (10) days from the date of the transaction. The Company will acknowledge receipt of your request within three (3) business days and will conduct a review of the matter based on available transaction data, account activity, and internal records.
A final response will be provided within ten (10) business days from the date of acknowledgment. Where a refund is approved, the amount will be returned to the original payment method used for the transaction within five (5) to fifteen (15) business days, depending on the processing time of the payment provider.
Users are encouraged to resolve disputes directly with the Company before initiating a chargeback. If no resolution is reached, you may escalate the matter through your issuing bank in accordance with the applicable rules of Visa, Mastercard, or other relevant payment networks. The Company will fully cooperate with financial institutions and payment processors to resolve disputes in a fair and transparent manner.
18. Governing Law and Contact Information
These Terms and any disputes arising out of or in connection with the Website or Services shall be governed by and interpreted in accordance with the laws of England and Wales. By using the Website, you agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer protection laws in your country of residence provide otherwise.
Nothing in this clause limits the Company’s right to seek interim or injunctive relief in any competent jurisdiction where necessary to protect its legal rights, intellectual property, or operational integrity.
If you have any questions regarding these Terms, require assistance, or wish to exercise your rights, you may contact the Company using the details below:
NeverMelt Digital Ltd
Registration Number: 16805789
Office 118a, Stourport Road, Community House, Kidderminster, England, DY11 7QE
Email: support@ai-ninja.io
All inquiries are reviewed carefully, and responses are typically provided within a reasonable timeframe depending on the nature and complexity of the request.